Shipping Policy

Order Processing Time –  Orders will be processed in the order they are received, with the exception that pre-paid orders will be given priority.  In season orders can take from   4 -8 weeks to be completed.

Shipping
Roadrunner cannot guarantee when an order will arrive. All delivered product comes palletized and shrink wrapped. It will be delivered on a tractor trailer by a private carrier. Roadrunner does not own or operate any of the delivery trucks and cannot control their schedules. Consider any shipping or transit time offered to you by Roadrunner as an estimate.
Lift-Gate Charge If you do not have the proper equipment to off load pallets from the semi truck, a truck with a lift gate can be obtained for delivery of your order. The lift-gate requires an extra charge and can be as much as $150.00. If you think you will need a truck with a lift-gate, please contact us.

Claims
Claims must be made within 7 days of receiving our merchandises.
After 7 days, we reserve the right to deny any claim.
We strongly advise customers to unpack their product immediately and notify us if there are any problems with our merchandise. Photographs of damaged product will be required for any claim to be processed.
NOTE ANY DAMAGE TO PRODUCT, SHRINK WRAP, OR PALLETS ON THE BILL OF LADING THAT THE CARRIER ASKS YOU TO SIGN. DO NOT JUST SIGN, BE SURE TO LOOK.

IF YOU THINK THERE IS DAMAGE NOTE IT ON THE BILL OF LADING.

Roadrunner Lawn Ornaments Inc. reserves the right to change or amend this shipping policy at any time without notice.